I think it's really cool and smart that you have a VIP and MIP status available. Those 1's suck man but don't let it burn you too much, your customers have there own experiences and they will always come back to you as long as their experiences is fair. To be honest if your sales stays about the same it will be back up in a month. Also a 96 is nothing to be looked at negatively, low 80's is where i start to question the rep. Anyway most 100rep vendors dont sell daily. Me for example. I make like 1 or 2 sales a week and of course that 1 or 2 are gonna get the best possible service i can provide. They usually get free priority postage. Hope this helps I know the system is wonky but I promise I have nothing to do with the way it works. nomad